Investor feedback is rarely valuable because it's rarely true.
When they pass, most investors give a generic, well-rounded reason. "It's not you, it's me" kind of thing. It's nice, low effort, and everyone moves on.
But why is it that way?
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Giving honest feedback is a time suck with zero upside
From the moment an investor decides you're a "pass", you have near zero value to them.
It's not a mean thing to say, it's just a fact.
Therefore, they have little incentive to spend time giving feedback.
And boy does it take time! Writing a deep, detailed feedback email is not done in 1 minute. You need to structure your thoughts, pick your words carefully, back up your opinion with facts, numbers, examples, links. A lot of work for someone you will likely never see again.
Now, let's be honest: would you do that 68 times a week? Probably not.
Looked at 68 companies so far this week.— Francis Santora🐿️ (@FrancisPSantora) November 10, 2023
Passed on everything.
Investors can't admit they didn't like you
Early-stage investment is not a rational process.
Sure, investors look at market size, competition, etc. But there's definitely a subjective element to it. Do they "get" the founder? Do they "vibe" well?
Very much like dating, investing starts in the heart, then moves to the brain.
Obviously, no investor will ever tell you "I'm passing because I didn't like your vibe".
Hence the generic reply:
Investors don't want to handle founders' negativity
In my own case, I sometimes give in-depth, detailed feedback and the founder starts arguing back and forth on each point as if trying to prove me wrong. Waste of time, waste of energy. Just take the feedback and do your best with it.
By the way, I'm not the only one in that case:
Just had a Founder say “F**k you” after I passed via email— Henri Pierre-Jacques (@hpierrejacques) July 30, 2023
Some forget how small this world is and that no’s aren’t personal. I deleted and will let karma do the reply
Founders, do not make the mistake of writing your emotions in an email. There is ZERO upside and ALL downside
Of course, this is just 1% of founders. But that's enough to suck.
You can see why investors stop giving honest feedback after a few such experiences.
Investors don't want to burn bridges
Investors are often wrong at early-stage, and they know it.
Maybe another investor will see something they missed and lead your round. Maybe your growth will skyrocket in the next 24 hours. Who knows?
For that reason, investors don't want to burn bridges. They want to stay in your good grace just in case you become the next big thing.
A soft, neutral feedback is the best way to do that.
So what should you do when an investor passes?
First, don't flog a dead horse.
When an investor passes, even in soft-spoken terms, get the message - no means no. If they provide you with feedback, don't restart the conversation with counter arguments. Take it with grace, say thanks, and move on.
Second, take feedback with a big pinch of salt.
Don't expect all feedback to be valuable or even meaningful. As a founder, learn to read between the lines and apply judgment.
Rapahel gets it:
Yup. This is why we stopped asking for feedback.— Rafael Masters (@rafael_masters) November 10, 2023
Just "Ok cheers for the time, all the best, let us know if you want to be added to the update list".
Move on to the next one, don't look back.